What is an Employee Assistance Program (PAE or EAP)?

The Employee Assistance Program, or PAE, is a confidential and free service designed to support employees and their families. Our specialists guide, advise and accompany the human team of companies in the face of any difficulty or problem they have, in order to improve personal and work-life balance, as well as their quality of life.

What is the objective of a PAE?

The main objective of the Employee Assistance Program is to increase the job satisfaction of the company's human team. When satisfaction in our workplace increases, we get more committed, effective employees, and therefore, leading companies.

What does the PAE offer?

  • Psychological assistance

Our professionals are qualified specialists available to offer CONFIDENTIAL telephone, online or face-to-face support.
Examples of calls include: I am overwhelmed by always very demanding projects, I come home late, I do not sleep well and I am stressed. Could I learn to better balance my work life and my personal life? Married and with children, I have decided to separate and at the moment I cannot concentrate on work and I am sad. Can you help me overcome it?

  • Legal support

Our attorneys can inform you of your rights and responsibilities, providing you with tips and information to solve your legal problems.
Call examples: I am going to separate and I do not know how to proceed legally for a future divorce, what legal options do I have? I want to leave my apartment for rent. May l?

  • Financial support

We help you solve your financial concerns quickly, efficiently and confidentially. Call examples: I have several credits and this year I will not be able to face them all. How could you handle this situation? Can you explain a box on my tax return?

  • Support in traumatic situations: crisis management

We put at your disposal a complete team of professionals familiar with the management and intervention in critical and emergency situations. Examples of calls:
A manager suffers a heart attack and dies after going out for a run during working hours. How can we help employees to mourn? We have suffered a robbery at gunpoint, can you help us?

  • Managers Queries

Through the PAE, managers can get support from professionals in people and team management. 365 days a year, 24 hours a day, any manager can get help handling a difficult situation with a member of their team by helping them to be more empathetic and communicative. Call examples: I have an employee who complains about everything and is very negative. It is infecting the team. How can I manage it? There is an employee who has poor hygiene and cleanliness. How do I approach it?

  • Other services

Call us and we will facilitate the search for services such as: finding daycare for your children, schools, teachers, doctors, nurses, or help with your travel plans, consumer rights, etc. Example of calls: I am calling because my son has been crying for a month in the nursery and I do not know what to do. Would it be better if he stayed at home for another year? I need a center for my father this summer. Do you provide me with options?

PAE benefits

• Improvement in the ability to reconcile work and personal life.
• Improvement of the work environment.
• Increased employee commitment or engagement.
• Increased productivity, performance and well-being at work.
• Happy and satisfied employees.
• Healthy companies.
• Successful handling of personal and professional situations.
• Integration of Expatriates.
• Support for managers and executives.