In any company, especially after the events of recent years, it is necessary to have a crisis planning. This plan will mark at all times how a company will react to a situation of this type. The objective will be to minimize the possible negative effects at all times, therefore in Healthy work We are going to explain how to make a crisis plan effectively.
What is a crisis management plan?
Every company has a crisis plan to know what to do in a negative situation and thus achieve minimize possible negative effects. This plan is always framed in a document that the entire company team can consult and update if necessary.
There are many ways to organize a crisis management plan, but these tend to take the form of a kind of check list. This will help, when a problem arises, they can go marking off tasks that need to be done to respond to this problem.
It is true that it is very difficult to anticipate the crises that may occur. But in order to get some kind of idea, we can carry out an analysis of all the risks that the company may have. With this document you can get an idea of the threats that could affect your company.
The 6 steps to creating a crisis management plan
One of the keys to being able to efficiently carry out a crisis plan is to divide it into different steps that are achievable. This will help you easily understand the possible risks of your company, so that you do not feel overwhelmed by the situation later. These are the steps you will need to follow:
1. Select a leadership team
Before you start planning everything related to crisis management, you should fbuild a team of leaders with whom you will have to collaborate during the planning process. This team will be in charge of make decisions during the crisis.
It is important that this team is formed at the beginning of the process, so that they can perfectly understand each and every one of the details to carry out the crisis plan correctly.
2. Analyze all the risks
Once you have formed the team, you will have to start with the planning. Therefore, the best thing is that you get together and make a kind of brainstorming where you evaluate each and every one of the possible risks Company.
With this document you will be able to more easily identify each of the possible risks that occur. With this document you can be prepared for any setback that may happen. You can also meet which problems are more likely to occur versus others, thus being able to prepare an appropriate response.
3. Calculate the impact on the company
Once you know the possible risks of the company and which of them are most likely to occur, you must calculate what the impact it will have on the company. be clear that each of the possible risks will imply a different impact on your company.
This is why it is important that you can always analyze them separately. Some of the possible impacts that can occur in the crisis management of a company could be the loss of clients, damage to reputation, fines for breaking the rules, among other situations.
4. Prepare your response in the crisis plan
Once you have assembled a team of leaders, analyzed the possible problems and the impact they may have on your company, the next step in the crisis management plan will be be clear about the answer. In this part of the crisis plan you will have to determine the actions to be carried out before any risk that could occur.
5. Consolidate the performance of the plan
The next step in a crisis plan, once the threats to your company have been understood, will be to establish the action strategy. This crisis management plan must have elements such as an activation protocol and those emergency contacts. It is important that the responsible team knows the plan well so they know what to do at all times.
6. Update your crisis management plan frequently
Once you have prepared the entire crisis plan document, you will have to review it to make sure you didn't miss anything. The best is that once a year carry out a review and update it if necessary. In the end, the potential risks to a business can change over time.
Why is it necessary to have a crisis management plan?
In any company it is essential to have a clear crisis management plan to be prepared for any unforeseen event or problem. Have a plan with these characteristics can help reduce the impact of a crisis on your company.
When the whole team is prepared for the possibility of having a problem, then the chances of suffering a lot of damage will be reduced. In addition, this crisis management plan is also very necessary, since will help the company to know how to get out of said situation once it occurs.
In the end, having a plan within your company to manage a crisis is something that should be mandatory. Having one prepared will only bring you benefits because your team will know what to do at all times so that problems that arise can be minimized. Every company should have a good crisis management plan.
What should a company's crisis management plan include?
When preparing a crisis plan, there are a number of elements that should always be included in the documents. These are:
Risk analysis
We've mentioned it before, but a key part of your crisis plan will be establish those risks that are most probable in a company. Therefore, you should make a list from the most likely to the least likely. It is important to include them in the document so that everyone can refer to them when necessary.
activation protocol
This part of the document will establish what actions will be carried out when a crisis occurs in a company. In this part it will be made clear which people on the team will need to start taking action when the crisis progresses. You can also set a level to overcome to start carrying out different actions.
Emergency contact list
One of the key parts of a crisis plan will be to include a series of emergency contacts in order to speed up the response when a crisis begins. This contact list may include emergency health services, the police, the fire department, etc.
It could also include contacts such as plumbers, electricians and any other service that is related to those occupational hazards that you have already identified in the threat analysis.
response protocol
Within the crisis plan, it should also be determine how the answer will be Before this. Here each of the roles of the team members will be made clear when the crisis management plan is activated.
This part is fundamental, since it will be key to knowing who is acting at all times, who is in charge of making certain calls or who is the one who should speak with the rest of the employees.
Strategy for external communication
As we well know, a crisis may not only affect the inside of the company, but it may also affect external parties. Here will be set who is in charge of carrying out said external communication. This part is important, since the external image of the company after or during the crisis will depend on it.
Post-crisis evaluation
Once the crisis has been overcome, it is important that the crisis management plan establishes what has gone well and what has gone wrong. This is important, since it will help us easily correct and update our crisis management plan for future occasions.
We hope that with this it has become clear what a crisis plan is and what is the best way to prepare it. In the end, we must know that this is a crucial part of a company. This will depend on being able to get out of a crisis correctly without so many losses.
They can also help you improve by thinking about the future, so that in case another situation like this arises, you can take the necessary measures to solve it. Crisis plans will help your company and employees move forward together.
From Healthy work, we want to remember that any crisis intervention plan must take into account the impact on people, in the employees. Not only in companies. Any crisis affects the physical, mental and social health of everyone affected by the situation. caring, toasting support people to process what happens or happened It is something that we cannot ignore.
Miguel Angel Cristobal Carle