It seems easier to empathize with someone who is harassed, assaulted, or fired, than with the person on the other side. What happens if we empathize with the bully, with whom he fires, or with whom he yells at us and disrespects us? It is much more difficult. Can or should you empathize with "the bad guys"? The…
Just a few decades ago, nobody doubted the importance of the IQ as a criterion of excellence in life. At that time, all the debates were reduced to whether this quotient had a genetic origin or if, on the contrary, it was the product of experience. But something changed. Thanks to various investigations, he broke into ...
We have been hired to carry out a training activity in a large Spanish company for the customer service department. Due to a change of supplier, they are having difficulties to deliver the products as they would like and the customers are unhappy and come to complain to this department. Complaints are often of great violence, ...
“If we put a frog in a pot of boiling water, it will immediately try to get out. But if we put the frog in water at room temperature, and we do not scare it, it remains calm. When the temperature rises from 21 to 26 degrees, the frog does nothing, and even seems to have a good time. As the temperature ...
Unfortunately, every two by three we see in the news natural disasters that hit our planet, terrorist attacks, accidents and other situations that have an impact on us. Most of us know how to perform cardiopulmonary resuscitation or various basic first aid techniques. But, do we know how to psychologically help a person in a crisis situation ...
For all of us who are culinary fans, the name “Can Roca” is not something unknown. The other day I was surprised listening to one of the brothers who owns the famous restaurant, Joan Roca. It doesn't shock me to see him on television (even though they have a very tight schedule), what he says in a way surprises me ...
