How difficult it is to put into practice the prayer of serenity: "Lord, grant me serenity to accept all that I cannot change, strength to change what I am capable of changing, and wisdom to understand the difference." How difficult when we have elderly people, who have taken care of us all their lives and now depend ...
We are in the age of customer service. When anyone can enter social networks or a website and upload a video that shows a good or bad service to describe their user experience, EVERYONE is scrutinizing EVERYONE. As companies, we need to "serve" our customers well if ...
It seems that this is what we hear when, in interviews with training managers, we propose the changes that are coming. We all talk about change management, but most of us think of small advances that require us to anticipate the market. The truth is that the one that is coming goes much further than a product being ...
From Healthy Work we have always remembered the importance that when it comes to sharing stress: - healthy life (sleep well, eat properly and exercise) - the support provided by social relationships (friends and family) - thoughts, management of the interpretations that we give of reality and concerns ...
The concern that exists today about the disappearance of multiple jobs as a result of the exponential technological development that awaits us is striking. In 2030, it is estimated that we will have lost five million jobs and employees will have 40% of skills that do not exist today. Big-data analytics, for example, will allow apps ...
It is difficult for me to understand how things, for me obvious, are not so for others. It happens to me with political ideas, with day-to-day events and it happens to me, especially with the difficulty that people have to appreciate the value of an employee assistance program. We all, we all go through difficult times in ...
Tired of us being clear that a doctor leaves when one has a headache, stomach ache, has a fever, breaks an arm or gets a cut. Tired of us being clear that you have to learn to perform a job. You have to learn English, mathematics, language and anything technical that ...