The more I dedicate myself to training and guaranteeing the quality of the Healthy Work employee assistance programs, the more I help as a clinical psychologist, as a mentor or as a coach, the more I realize the importance of accompanying those around us.
If we accept (rightly) that we can never change who does not want to be changed and we accept that as humans we not only think, but also feel, we will realize the importance of ACCOMPANY to those around us.
No one is omnipotent. The difficulties of our loved ones and those with whom we work (clients and colleagues) overwhelm us and generate anxiety or at least difficulties in our day to day. Although there are many times that we cannot do anything, we can ALWAYS accompany.
Recently we were training in a customer service department that faced serious problems of aggressiveness on the part of clients who were not receiving what they were paying for. We were recently training in hospitals for doctors who had to report bad news of illness and even death. I recently talked to my daughter about her job as an experience designer for a large company in San Francisco. In all cases, as in the case of Healthy Work psychologists, coaches, lawyers and financiers, the work is based on accompanying: On empathizing, listening and accompanying emotions of anger and aggressiveness, sadness and grief, frustration and surprise ... If the disease is what there is, if the company cannot serve a better client due to circumstances beyond its control, if someone separates from their partner or has a child who is being bullied at school, if someone is sad or anxious and cannot sleep, if someone has lost a loved one, WE ALWAYS HAVE THE POSSIBILITY OF ACCOMPANYING HIM, OF OFFERING AN EMOTIONAL CONNECTION.
We should not be frustrated that we cannot fix things. It is not about offering a snack or bringing flowers. It is about accompanying the emotions that the other (family member, partner or client) experiences at any given time. If you don't know how to do it, we will be happy to help you learn.